Privacy Policy

Introduction

Welcome to b111, Bangladesh's trusted online casino and sports betting platform. At b111, we take your privacy seriously. This Privacy Policy explains in plain language what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data. By accessing or using the b111 platform — whether for cricket betting, live casino, slots, crash games, or any other product — you acknowledge that you have read and understood this policy.

This policy applies to all users of b111, including visitors, registered members, and anyone interacting with our platform from Bangladesh or abroad. We are committed to handling your data responsibly and in a manner consistent with applicable privacy standards and fair-play principles.

Information We Collect

To provide you with a safe, personalised, and fully functional gaming experience, b111 collects several categories of personal and technical data. The specific data we collect depends on how you interact with our platform. This may include, but is not limited to:

• Identity data: full name, date of birth, national ID or passport number (for age and identity verification)
• Contact data: mobile number, email address, and residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet)
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket, Upay account references), deposit and withdrawal transaction records
• Technical data: IP address, device type, operating system, browser type, session data, and cookies
• Gameplay data: betting history, game preferences, session duration, win/loss records, and responsible gaming self-assessment responses

We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is strictly required by law.

How We Use Your Information

b111 uses the personal information we collect exclusively for legitimate operational purposes. We do not sell your data to third parties, and we never use your information for purposes that have not been disclosed in this policy. Specific uses include:

• Account management: creating, maintaining, and verifying your b111 account, including age verification (21+ requirement) and Know Your Customer (KYC) compliance
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods securely
• Platform personalisation: tailoring your gaming experience, game recommendations, and promotional offers based on your preferences and activity
• Security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, cheating, multi-accounting, and other prohibited activities
• Customer support: responding to your queries, complaints, and support requests submitted via email or live chat
• Legal compliance: fulfilling obligations required by applicable laws, anti-money laundering (AML) regulations, and responsible gaming mandates

Cookies and Tracking Technologies

b111 uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and analyse anonymous usage patterns. Cookies are small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period to help us recognise returning users).

You may configure your browser to refuse some or all cookies; however, please be aware that disabling cookies may affect the functionality of certain features on the b111 platform. We do not use cookies to track your activity outside of our platform.

Data Sharing and Disclosure

b111 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party companies that assist us in operating the platform (such as payment processors, identity verification services, and technical infrastructure providers), under strict confidentiality obligations
• Legal obligations: when required by law, court order, or regulatory authority to disclose data for investigation of illegal activity, fraud, or money laundering
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity under equivalent privacy protections

In all cases, we require any third party receiving your data to respect its confidentiality and to use it only for the specific purpose for which it was shared.

Data Security

b111 employs industry-standard security measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmissions, secure server infrastructure, role-based access controls for our internal teams, and regular security audits.

While we implement robust security protocols, no online platform can guarantee absolute security. We strongly recommend that you use a strong, unique password for your b111 account, avoid sharing your login credentials, and contact our support team immediately if you suspect any unauthorised access to your account.

Data Retention

b111 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy or as required by applicable law. For active accounts, data is retained for the full duration of the account's existence plus a reasonable post-closure period to comply with financial record-keeping requirements. Gameplay data and transaction logs may be retained for a minimum period in line with anti-money laundering regulations. When your data is no longer required, we delete or anonymise it securely.

Your Rights and Choices

As a b111 user, you have meaningful rights over the personal data we hold about you. These rights include:

• Right of access: you may request a copy of the personal data b111 holds about you at any time
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to request that we correct it
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations
• Right to restrict processing: you may ask us to pause or limit the processing of your data in specific situations
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting prior lawful processing

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. Please note that some requests may require identity verification before we can proceed.

Third-Party Payment Providers

b111 supports popular Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, your transaction details are transmitted securely to the relevant payment provider. These providers operate under their own privacy policies and terms of service, which we encourage you to review.

b111 does not store your full mobile wallet credentials on our servers. We retain only the transaction reference and account identifier required to process your payment and maintain accurate financial records for your account history.

Age Restriction and Minor Protection

b111 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. By creating an account, you confirm that you are 21 years of age or older. If we discover that a user is under 21, we will immediately suspend the account, void any related transactions, and permanently delete the associated personal data. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

b111 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify users by posting the revised policy on this page with an updated effective date. Your continued use of the b111 platform after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Our Privacy Commitments